MADSON SUPPORT

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MADSON SUPPORT


Need help in buying from us online?
or
Need help with an existing order or product?
Check out FAQ below.

Do you offer a prescription service?

Yes, we do.
1. Select Lenses (Prescription Lenses or Reader Lenses).
2. Select the type of Prescription Lenses (Single Vision or Progressive).
3. Select the lens material.
4. Select the best way to give us a copy of your prescription (Upload a copy or send it to us later).

Do you offer “light-responsive” lenses like “Transitions®”?

Yes, we offer light-responsive lenses. These lenses will go from clear indoors to grey in the outdoors by responding to UV rays. Click on Eyeglasses from the menu above and select a frame with clear lenses.

Do you offer “Progressive” lenses?

Yes, we do offer progressive lenses. These lenses are for reading and long-distance vision and everything in between. If your prescription has a value in the “Add” column then you have the option to get progressive lenses. 

Do you offer bifocals?

We currently don’t offer this as an option directly from the website but email us at Support@MadsonOfAmerica.com and we will do our best to help you. 

Do you make readers?

Yes, select “Reader Lenses”, then select Add to Cart.
Then select your magnification (example +1.5). 

What is your Return Policy?

All products ordered from MadsonOfAmerica.com can be returned up to 60 days from the date of purchase. For the items to be successfully returned, the items must be returned in original packaging and accompanied by a return authorization number. To get a Return Authorization Number, please contact Customer Service at: Support@MadsonOfAmerica.com. Refunds will be issued via the form of the original payment.

What is your Warranty Policy?

MADSON products are made with the best engineering and materials available. All MADSON frames are guaranteed against fault in manufacturing materials and workmanship. If your frames are damaged as a result of a manufacturing defect, we will gladly replace them at no extra charge. If the damage is not because of a manufacturing defect, please contact us at: Support@MadsonOfAmerica.com, MADSON will offer a replacement of the same or similar style at a reasonable charge. ALL AUTHORIZED DEALERS (retail stores) will direct you to our website and our Customer Service Department. IMPORTANT: MADSON DOES NOT REPLACE OR WARRANTY SCRATCHED LENSES.

Can I get just the frames with clear non-prescription lenses?

Yes! Email us at Support@MadsonOfAmerica.com or call us at 1-888-273-1664 and we will be able to put together a custom order for you.

Can I just buy the frames and have my own Eye Doctor put in prescription lenses?

Yes! You may want to check with your Eye Doctor first, but then you can email us at Support@MadsonOfAmerica.com or call us at 1-888-273-1664 and we will be able to put together a custom order for you. 

What do I need to order prescription lenses?

When you place your prescription order, you will have the option to upload a picture of your prescription or send it to us later. 1. If you want to send it to us later, please email in a copy of your prescription to: Support@MadsonOfAmerica.com In the email, please include your name and order number. 2. We will also need your pupillary distance (PD). Most likely the optician who gave you your prescription should have this on file, and should give this to you over the phone. If not, you can send us a photo so we can measure it for you. Click here to see an example of how we measure pupillary distance (PD).

What is PD (pupillary distance)?

Your PD is used to make the prescription lenses. Your PD (pupillary distance) is the distance in millimeters between your pupils. 
Most likely the optician who gave you your prescription should have this on file, and should give this to you over the phone. If not, you can send us a photo so we can measure it for you. Click here to see an example of how we measure pupillary distance (PD).

How long will it take to ship prescription my order?

For prescription eyeglasses, we will ship them within 5 to 7 days after we receive your prescription details. To expedite the process - please be sure to email in your prescription and pupillary distance (PD) after your orders been placed. You can email this information into our customer service team at: support@MadsonOfAmerica.com

Our shipping methods include: UPS, FedEx or USPS. Please allow a reasonable amount of processing and shipping times. Due to COVID-19, shipping time maybe delayed by the shipping carrier.

What type of material do you use for prescription lenses?

For all clear prescription lenses we with use polycarbonate or CR39 material based on the frame material.

For all sunglass prescription lenses, we use polycarbonate material which is the most lightweight and impact-resistant lenses available in the market.