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All orders placed on MadsonOfAmerica.com are processed quickly. We will do our best to accommodate your requests. The fastest way to do this is to contact us is by emailing: Support@MadsonOfAmerica.com or call 949 436 3802. When emailing please put “Change Order” in the subject line.
All items from purchased from MadsonOfAmerica.com will be shipped the same day or next business day. Our shipping methods include: UPS, FedEx or USPS. Please allow a reasonable amount of processing and shipping times. This usually occurs within 7 days of purchase depending on your shipping region.
All products ordered from MadsonOfAmerica.com can be returned up to 30 days from the date of purchase. For the items to be successfully returned, the items must be returned in original packaging and accompanied by a return authorization number. To get a Return Authorization Number, please contact Customer Service at: Support@MadsonOfAmerica.com. Refunds will be issued via the form of the original payment.
MADSON products are made with the best engineering and materials available. All MADSON frames are guaranteed against fault in manufacturing materials and workmanship. If your frames are damaged as a result of a manufacturing defect, we will gladly replace them at no extra charge. If the damage is not because of a manufacturing defect, please contact us at: Support@MadsonOfAmerica.com, MADSON will offer a replacement of the same or similar style at a reasonable charge. ALL AUTHORIZED DEALERS (retail stores) will direct you to our website and our Customer Service Department. IMPORTANT: MADSON DOES NOT REPLACE OR WARRANTY SCRATCHED LENSES.
At this time we do not.
Please contact us at: Support@MadsonOfAmerica.com
We do not replace scratched lenses.