What can we help you with?

You will get a confirmation email as soon as the order goes through, then a second email or text with a tracking number once it ships. The tracking link is always the most current information we have.

If tracking has not moved in more than 48 hours, start a chat with your order number and we will look into it.

Non prescription orders ship the same day or the next business day. Delivery usually lands 2 to 7 days after that depending on where you are. We ship UPS, FedEx and USPS.

Prescription orders ship 7 to 10 business days after we have your complete prescription and PD. The clock starts when we have both, not when you place the order, so send them in early.

Orders move quickly once placed, but we will do everything we can. Chat is the fastest way to catch it. If you email, put Change Order in the subject line so it gets routed straight to the front of the queue.

Once a package has a tracking number we can no longer change it, but you can refuse delivery or return it once it arrives.

If the order has not shipped, yes. Message us with your order number and the corrected address. Once it has shipped we cannot reroute it, though we can help you file a package intercept with the carrier.

Carriers occasionally scan a package as delivered a day before it actually arrives, so give it 24 hours and check with neighbors and your building office first. If it still has not turned up, start a chat and we will open a claim with the carrier.

Yes. Shipping costs are calculated at checkout and vary by destination. Duties and import taxes are set by your country and are the responsibility of the recipient.

Anything bought on madsonofamerica.com can be returned up to 60 days from the purchase date. Items need to come back in their original packaging with a return authorization number. Refunds go back to the original payment method.

Open chat and choose returns. You enter your order number and email, pick the items, and our team issues the return authorization number.

Returns are moving to a dedicated self serve portal shortly, which will let you print a label on the spot.

Yes, within the 60 day window and in original packaging. The most common exchange we handle is a frame that turned out too wide or too narrow, which is exactly what the fit finder above is meant to prevent.

Once your return arrives and we confirm everything looks good, the refund goes back to your original payment method within 5 to 7 business days. Your bank can add a day or two beyond that, which is outside our control.

If it has been more than 10 business days and you still have not seen it, message us and we will dig into it.

We would love it if you can send things back in the original packaging, but if the box is long gone, do not stress about it. What matters is that the frames are unworn, the tags are still attached, and everything is in the same condition as when it arrived.

Wrap them however works for you, just make sure they are protected in transit. A missing box will not get in the way.

Items marked final sale are not eligible for returns or exchanges through our standard process, and we want to be upfront about that.

If something is genuinely wrong with the item, a defect or damage right out of the box, that is a completely different conversation and we will make it right. Message us and we will figure it out.

Two things: a current prescription and your pupillary distance.

1. At checkout you can upload a photo of your prescription, or send it later to our team with your name and order number.
2. Your PD is usually on file with whoever wrote the prescription. If you cannot get it, send us a straight-on photo and we will measure it.

Your order will not go to the lab until we have both, so sending them right away is the single best way to get your glasses faster.

Pupillary distance is the measurement in millimeters between the centers of your pupils. It tells the lab where to place the optical center of each lens. Get it wrong and the glasses will feel off even with a perfect prescription.

Your optician has it on file, and a quick phone call will usually get it. If they will not release it, we can measure it from a photo:

• Hold a credit card face down under your nose, touching your face
• Camera straight on at about an arm's length, with your face centered
• Look directly into the lens, glasses off

The card gives us a known width to scale from, so the measurement comes out accurate.

An ADD value means you need help seeing up close as well as far away. That points to progressives, bifocals or readers, not single vision.

Ordering single vision when your script has an ADD is the most common ordering mistake we see, and it costs about a week to unwind. The prescription readiness check above catches it in three questions.

Yes. Progressives cover reading, long distance, and everything in between, in one lens with no visible line.

If your prescription has a value in the ADD column, progressives are an option for you.

Not directly through the website today. If you need bifocals, message us with your prescription and we will do our best to sort something out for you.

Yes. On a frame that offers them, choose Reader Lenses, add to cart, then pick your magnification, for example +1.5.

If you only struggle with reading and your distance vision is fine, readers are usually all you need.

Yes. Light responsive lenses go from clear indoors to grey outdoors by reacting to UV light. Look under Eyeglasses and pick a frame with clear lenses.

For clear prescription lenses we use polycarbonate or CR39, chosen based on the frame material. For prescription sunglass lenses we use polycarbonate, which is the most lightweight and impact resistant option available.

We do not bill insurance directly. Many plans reimburse out of network purchases, and we can send an itemized receipt with everything your provider needs.

We do accept FSA and HSA cards at checkout, since prescription eyewear is an eligible expense.

Yes. You may want to check with your eye doctor first, then message us and we can put together a custom order for you.

Separately, we do not fit lenses into frames you already own. Lens cutting and frame assembly happen in house so the fit stays true and the frame is not stressed during installation.

Most Madson sunglasses ship with polarized lenses as standard rather than as a paid upgrade. Every product page lists its exact lens type in the specs.

• Polarized. Blocks 100% of UV and cuts glare.
• Enhanced Polarized. Sharper color, harder glare cut, less eye strain. Same frame, our best glass in it.
• Glass Polarized. Polarized glass for maximum clarity and color.
• Premium. Impact resistant polycarbonate, 100% UV, clear and protected.
• Z87+. Meets the ANSI Z87+ safety standard for impact.

Lens colors are set per style and shown on each product page. We cannot swap a tint on an existing pair. If you want clear or blue light lenses, look at the eyeglasses range rather than the sunglasses range.

Every frame is rated narrow, medium, wide or extra wide, and you can filter by fit on any collection page. Madson makes genuine XL frames, which is unusual, so if other brands have always felt tight start with extra wide.

Some styles are retired rather than restocked, and we mark those as discontinued so you are not waiting on something that is not coming. For everything else, message us with the style and colorway and we will tell you what we know.

Our warranty covers manufacturing defects: something that went wrong during production, assembly or quality control, rather than from how the frames were handled.

It does not cover scratched lenses, or damage from dropping, bending or general wear and tear. If the damage is not a defect, we can usually offer the same or a similar style at a reasonable charge.

Not sure which side of the line you are on? Send a photo and your order number and we will take a look.

Send us four things and we will handle the rest:

1. Your order number
2. The date of purchase
3. A couple of photos showing the issue
4. A short description of what happened

Chat is the fastest route because you can attach the photos in the same message. The whole process usually takes about 1 to 2 weeks start to finish.

Finish that peels or flakes on its own is a manufacturing defect and it is covered. Send photos showing the affected area and we will take care of it. This is one of the most common claims we see, so you will not be the first.

All authorized dealers will send you here. Warranty claims for Madson products are handled by our team regardless of where you bought them, so start a chat and we will pick it up.

Lines across the lens or a cloudy separating layer is delamination, which is a materials defect and is covered. Photos taken against a plain background help us see it clearly.

We do not sell loose replacement lenses. Lens cutting and frame assembly happen in house so the fit stays true and the frame is not stressed during installation. If your lenses are damaged, message us anyway. Depending on the style and the damage there is often something we can do.

We keep hardware on hand for current styles and can usually send small parts out. Tell us the style name and which part you need, and a photo if you are not sure what it is called.

Yes. Active duty, veterans, and first responders qualify. You verify your status once and then receive a code to use at checkout.

Yes, on prescription eyewear, which is an eligible expense under both. Use the card as you would any other at checkout. If your administrator wants documentation we can send an itemized receipt.

Codes usually fail for one of three reasons: the code has expired, it does not apply to the items in your cart, or another promotion is already applied and they cannot stack. Send us the code and what is in your cart and we will tell you which one it is.

Current offers are always on the site and go out to our email and text list first. Signing up is the only way to hear about them before they end.