FAQ
Orders
What if I need to cancel or change my order?
All orders placed on MadsonOfAmerica.com are processed quickly. We will do our best to accommodate your requests. The fastest way to do this is to contact us is by emailing: Support@MadsonOfAmerica.com or call1-888-273-1664. When emailing please put “Change Order” in the subject line.
How long will it take to ship my order?
For all items that don't have prescription will be shipped the same day or next business day. Our shipping methods include: UPS, FedEx or USPS. Please allow a reasonable amount of processing and shipping times. This usually occurs within 2-7 days of purchase depending on your shipping region.
For prescription eyeglasses, we will ship them within 7 to 10 days after we receive your prescription details. To expedite the process - please be sure to email in your prescription and pupillary distance (PD) after your orders been placed. You can email this information into our customer service team at: support@MadsonOfAmerica.com
What's the status of my order?
After you place your order, you will receive an email confirmation from our website. When you order has been shipped you will receive and email (or a text message) with your tracking number. You can use the tracking number to get the most up to date information. If you have any questions, please email us at: Support@MadsonOfAmerica.com
How do I set up an exchange or return?
To exchange or set up a return, please contact Customer Service at: Support@MadsonOfAmerica.com. They will give you Return Authorization Number.
What is your Warranty Policy?
MADSON products are made with the best engineering and materials available. All MADSON frames are guaranteed against fault in manufacturing materials and workmanship. If your frames are damaged as a result of a manufacturing defect, we will gladly replace them at no extra charge. If the damage is not because of a manufacturing defect, please contact us at: Support@MadsonOfAmerica.com, MADSON will offer a replacement of the same or similar style at a reasonable charge. ALL AUTHORIZED DEALERS (retail stores) will direct you to our website and our Customer Service Department. IMPORTANT: MADSON DOES NOT REPLACE OR WARRANTY SCRATCHED LENSES.
Returns
Do you sell replacement lenses for my existing frames?
Unfortunately, we do not sell replacement lenses. In order to ensure the lenses fit and frame integrity is maintained, we do the lens and frame assembly in house. But feel free to email us, and we will see what we can do to help you out. Email: Support@MadsonOfAmerica.com
What is your Return Policy?
All products ordered from MadsonOfAmerica.com can be returned up to 60 days from the date of purchase. For the items to be successfully returned, the items must be returned in original packaging and accompanied by a return authorization number. To get a Return Authorization Number, please contact Customer Service at: Support@MadsonOfAmerica.com. Refunds will be issued via the form of the original payment.
Prescription Lenses
What do I need to order prescription lenses?
When you place your prescription order, you will have the option to upload a picture of your prescription or send it to us later.
1. If you want to send it to us later, please email in a copy of your prescription to: Support@MadsonOfAmerica.com. In the email, please include your name and order number.
2. We will also need your pupillary distance (PD). Most likely the optician who gave you your prescription should have this on file, and should give this to you over the phone. If not, you can send us a photo so we can measure it for you. Click here to see an example of how we measure pupillary distance (PD).
