Warranty

Lifetime warranty on manufacturing defects.

Every Madson frame is built with the best engineering and materials available, and is guaranteed against faults in manufacturing materials and workmanship for as long as you own it. If your frames fail because of a manufacturing defect, we will gladly replace them at no extra charge.

What's covered

• Faults in manufacturing materials
• Faults in workmanship
• No time limit — coverage lasts as long as you own the frames

What's not covered

• Scratched lenses. Madson does not replace or warranty scratched lenses.
• Damage that is not a manufacturing defect — drops, sitting on them, normal wear and tear, or loss.

If your frames are damaged and it is not a manufacturing defect, we will still take care of you: Madson will offer a replacement in the same or a similar style at a reasonable charge. Just get in touch.

How to make a claim

Email support@madsonofamerica.com with your name, your order number, and a photo of the damage. If you purchased from an authorized dealer, retail stores will direct you to our Customer Service Department here.

Phone: 1-888-273-1664

Returns are separate

The warranty covers defects. If you simply want to send your order back, you have 60 days from the date of purchase — see our Return Policy.